Frequently Asked Questions

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 You can usually find us at the Umpqua Valley Farmers Market every Saturday from 9 AM to 1 PM, where our booth is bustling with candle lovers. In fact, we're often so busy that we sell out before we have enough stock for online sales! But we’re working hard to change that—adding extra pour days and setting aside product specifically for our website. Stay tuned for updates on when our online shop will be fully stocked.

In the meantime, we'd love to hear from you! Reach out through our contact link and be sure to include your message so we can help bring your perfect candle to life. Each one we create is crafted with care, infused with beautiful scents designed to transport you to cherished memories. And, as always, we use only vegan soy wax and toxin-free ingredients—because you should feel as good as you smell. Let’s create something special together!

 Absolutely! At The Fox and Owl Candle Company, we pour our heart into creating candles that are as kind to the planet as they are to your senses. Each candle is handcrafted with love from premium US soy wax and a blend of fragrance and essential oils that are as pure as they come. Our commitment to sustainability and quality shines as bright as the flame on your favourite candle.

Yes, we offer custom orders for weddings, events, and gifts. Please contact us for more information.

 You bet!! All orders over $50 get complimentary shipping within the mainland USA. It's just our little way of showing how much we appreciate your love for our candles.

             *Refund and Returns Policy: *

• We do not offer refunds to any product. 
• We will accept a return our unused products if the product does not meet your expectations for store credit only.  Eligible returns will be accepted for store credit; however, return shipping fees will be deducted from the total amount of store credit issued. 
•  Any evidence that product has been used or has been tampered with, will immediately void any return and product will be returned to buyer as is and at the buyers shipping cost. 
• All sales of our Limited-Edition Subscription Boxes are final; refunds, returns or exchanges will not be permitted. 
• To initiate a return, please contact us using the information provided below.

         *Damaged Items: *

• We strive to ensure that your items arrive in perfect condition. In the event of a damaged package, please take a photograph of both the exterior of the box and the damaged items. and contact us immediately.