Frequently Asked Questions

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 You can typically find us at the Umpqua Valley Farmers Market every Saturday from 9 AM to 1 PM. If you miss us there, feel free to connect with us through our contact link, and we'll begin crafting your unique candle experience. Keep in mind that each candle we create is a labor of love, infused with exquisite scents that will transport you back to your fondest memories. As always, we utilize only vegan soy wax and toxin-free ingredients, ensuring you feel as wonderful as you smell. Let's embark on this custom candle journey together!

 Absolutely! At The Fox and Owl Candle Company, we pour our heart into creating candles that are as kind to the planet as they are to your senses. Each candle is handcrafted with love from premium US soy wax and a blend of fragrance and essential oils that are as pure as they come. Our commitment to sustainability and quality shines as bright as the flame on your favourite candle.

Yes, we offer custom orders for weddings, events, and gifts. Please contact us for more information.

 You bet!! All orders over $50 get complimentary shipping within the mainland USA. It's just our little way of showing how much we appreciate your love for our candles.

             *Refund and Returns Policy: *

• We do not offer refunds to any product. 
• We will accept a return our unused products if the product does not meet your expectations for store credit only.  Eligible returns will be accepted for store credit; however, return shipping fees will be deducted from the total amount of store credit issued. 
•  Any evidence that product has been used or has been tampered with, will immediately void any return and product will be returned to buyer as is and at the buyers shipping cost. 
• All sales of our Limited-Edition Subscription Boxes are final; refunds, returns or exchanges will not be permitted. 
• To initiate a return, please contact us using the information provided below.

         *Damaged Items: *

• We strive to ensure that your items arrive in perfect condition. In the event of a damaged package, please take a photograph of both the exterior of the box and the damaged items. and contact us immediately.